GinkDev

English

Português

English

Português

Appearance

Privacy Policy ​

Overview ​

GinkDev is committed to protecting the privacy and security of its users. This Privacy Policy describes how we collect, use, store, and protect personal and medical information within our medical order platform and related applications.

Applications covered by the policy ​

  • Health Apps: Altrum - platform and app for medical orders

Data Collection ​

To provide the core functionality of the platform, we collect the following information:

Account Information: ​

  • Email address
  • Phone number
  • Access verification codes sent via email or other communication channels

Patient and Medical Data: ​

  • Patient registration information
  • Medical order details
  • DICOM images (e.g., CT scans and other medical imaging)
  • Photos related to medical procedures or surgeries
  • Clinical notes and related documents

Communication Data: ​

  • Messages exchanged through the in-app chat
  • Files and documents shared between users and professionals

Automated Documents and Notifications ​

We may generate and send documents and notifications, including:

  • PDFs containing medical or administrative information
  • Emails related to orders, status updates, or communications
  • Messages via WhatsApp or other messaging services when applicable

Purpose of Data Collection ​

We collect and process data only for the following purposes:

  • Creating and managing user accounts
  • Processing medical orders
  • Enabling communication between patients and professionals
  • Generating and delivering medical or administrative documents
  • Providing technical support and service functionality

Personal and health data are processed in accordance with applicable data protection laws, including the LGPD (Lei Geral de Proteção de Dados), for purposes such as:

  • Execution of contracts and services requested by the user
  • Protection of health and medical assistance
  • Compliance with legal and regulatory obligations

Data Storage and Security ​

User data is stored on secure servers and protected using appropriate technical and organizational measures, including:

  • Encryption during data transmission
  • Access controls and authentication mechanisms
  • Secure storage practices

Only authorized personnel and professionals involved in the medical process have access to the information, when necessary.

Data Sharing ​

We do not sell personal data. Information may be shared only when necessary to provide the service, including:

  • Medical professionals involved in the patient’s case
  • Email and messaging providers for notifications and document delivery
  • Service providers that support platform operation, under confidentiality obligations

User Rights ​

Depending on applicable laws, users may have the right to:

  • Access their personal data
  • Request correction of inaccurate data
  • Request deletion of their data, when legally permitted
  • Request information about how their data is processed

To exercise these rights, users may contact us using the information below.

Data Retention ​

We retain personal and medical data only for as long as necessary to provide the services and comply with legal or regulatory obligations.

Permissions ​

The application may request permissions necessary to:

  • Upload and view medical images
  • Send notifications
  • Access files required for medical documentation

The app does not request unnecessary or unrelated permissions.

Contact ​

If you have any comments, suggestions, or face any issues, please contact us at: support@ginkdev.com

Changes to This Policy ​

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. When we do, we will update this page and revise the "Last updated" date below.

We encourage users to review this policy periodically to stay informed about how we protect their information.

Last updated: February 17, 2026